Jobs at Berthon

Working as part of a team to provide an efficient and effective service to all clients of Berthon Boat Company and Lymington Marina.

Berthon, Lymington Marina are looking for a Seasonal Part-Time Dockmaster to work from March to September inclusive. Berthon, Lymington Marina is a high profile, family-owned Marina situated on the picturesque  Lymington River, making it a popular visitor destination. Our aim is to deliver exceptional 5-star customer service which demands the very best from our Marina team. Please send your CV along with a completed application form to marina.manager@berthon.co.uk

The following attributes are essential for this role:

• Computer literacy using a variety of software including E-harbours and Epicor (ERP system) – training can be provided.
• Excellent verbal and written communication skills. Confident and personable with a good telephone manner.
• Excellent levels of customer service, both written and verbal.
• A flexible approach to working, including a shift rota (including evening, weekend and public holiday shift patterns)
• Knowledge of the leisure marine industry
• Excellent attention to detail, accuracy and recording capabilities
• Ability to prioritise tasks and organise self and juniors in a fast moving environment

The following attributes are desirable for this role:

• Practical skills to carry out basic maintenance tasks.

The following qualifications are desirable, but not essential for this role:

• First Aid.
• VHF Radio license.
• Powerboat Level 2.

Main Duties and responsibilities:

• Taking / recording berth bookings.
• Planning and allocating appropriate berths using e-harbours.
• Collecting a range of payments via EPOS systems.
• Holding and issuing keys in accordance with company policy.
• Carrying out a range of marina checks as directed by Senior Dockmasters and Marina Manager. Ensuring boats are adequately secured and safe.
• Carry out a detailed audit of boats within the Marina.
• Ensuring the safety of clients, staff and visitors on the marina.
• Operation of CCTV and IT systems inc WiFi.
• Retailing fuel and oil using correct and safe procedures, adhering to all HSE regulations.
• Sales of ice and laundry tokens.
• Ensuring all facilities remain in serviceable condition e.g. washrooms, laundry, car park barriers.
• Maintaining a clean, safe and secure working environment.
• Liaising with other in-house departments concerning boat movements.
• Event support where required.

Reports to: Head of YMR Department / Director

• Provide clerical and administrative support within YMR office
• Administer boat moving, storage, dry sailing

Roles and Responsibilities:

Provide clerical and administrative support within YMR & Pit Stop office

• Support the YMR managers with good administration
• Providing general assistance to YMR managers
• Check job numbers on time sheets
• Update job status on Epicor
• Filing of job paperwork, fault reports, etc
• Electronic filing including photos
• Oil analysis reports: paperwork, dissemination on return, and filing
• Coordinate layup & commissioning work to ensure customer requirements are achieved
• Progress meetings (currently Tuesday and Thursday)
• Provide back-up to the buyer
• Help YMR managers with materials pricing for estimates or jobs
• Assist with “out of the ordinary” materials procurement
• Issue sub-contractors passes to approved contractors with in-date insurance
• Liaise with other departments to ensure invoicing complete when boats are leaving or sold
• Client registration forms
• Uploading and updating customer and boat details in Epicor
• Debtor meetings and chasing unpaid accounts
• Answer phone within three rings
• Take messages

Boat moving, storage, dry sailing

• Phone & e mail contact with owners and skippers
• Process customer instructions
• Raising job instructions
• Process project manager boat moving requests
• Update and manage the boat moving schedule on BMAPP
• Producing a daily lift/launch list for the boat movers
• Invoicing boat moves
• Invoicing ashore storage, cradle hire, etc
• Take instructions from owners for dry sailing launch and lift
• Producing a lift/launch dry sailing list for the riggers
• Invoice dry sailing one month in advance of new contract start

Training will be given.

Job specification

Berthon has expanded its new boat sales product range to now include Windy, Pearl, Iguana and Solaris, so we seeking an After-Sales Manager to join our team. A strong leisure marine knowledge will be an advantage, plus wide experience of motor yachts. The successful candidate will be organised, presentable and outgoing, with experience of dealing with wealthy yacht owners. The position offers a good annual salary, a bonus dependent on personal performance, plus a notional dividend based on the performance of the company.

Reports to

• Directors

Duties and Responsibilities

• Attendance at boat shows
• Receiving and unpacking new boats at Berthon and elsewhere
• Pre-delivery inspections
• Sea trials and demonstrations
• Customer handovers
• Warranty claims
• Arranging warranty repairs
• Arranging customer extras:
  • costing labour and materials
  • quoting customers
  • following up customers after quoting
  • obtaining signed orders & deposit payments
  • scheduling work
  • managing labour, materials & sub-contractors
  • setting to work
  • familiarisation of new equipment with owner
  • invoicing & the collection of payment
• Ongoing customer service for maintenance and repairs, and winter service

Berthon is a family business, and we have no bank debt, investing continuously in our plant, machinery & infrastructure from our retained profits, not by borrowing. We own our 10 acre site and 8 acres of the river.

Training will be given.

Versa Dock, a leading supplier of modular pontoon and dock solutions, are looking for a motivated sales executive to join their growing team.

Based in Hampshire, this is an exciting role with opportunity for advancement. The successful applicant will be responsible for capturing leads, quoting, following up & cementing profitable sales within margin parameters set out by the sales manager and customer satisfaction. This is predominantly a customer-facing role with a strong emphasis on Sales.  The role will suit a hard-working and career minded individual who wants to combine their passion for the marine industry with a career. If you can present a friendly and helpful manner at all times and enjoy working within a driven environment this is a very exciting opportunity!

Essential:

• General marine knowledge and a passion for boats is desirable
• Strong communication and presentation skills
• Computer literate, experienced in Microsoft Office
• Demonstrate prior sales experience (minimum 4 years).
• Excellent organisational and time management skills
• Personable and approachable – via all communication types; emails, phone and face-to-face
• Ambitious and driven, with a positive ‘can-do’ attitude

Salary – Dependent on experience + bonus scheme + generous holidays.

Are you looking for a career in sales? Would you like to be involved in the exciting and elegant world of the marine industry?

Versadock are looking for a sales assistant to join their growing team. While sales experience, especially in the marine industry would be an advantage it is not a necessity. The right candidate will be offered training.

Reporting to the Sales Manager, you will be responsible for capturing leads, quoting, following up & cementing profitable sales within margin parameters set out by the sales manager. Customer service is paramount to the company so a can-do attitude and personable manner is essential.

Essential:

• IT Literate
• Personable Manner
• Motivated self-starter.

Salary – Dependent on experience + bonus scheme + generous holidays.

Summary

Due to increasing demand Berthon has an immediate opening for experienced Cleaners to join our yacht valeting team at £9.00 per hour (above minimum wage) and the availability of overtime which is paid at time–and-a-half. Branded Personal Protective Equipment (PPE) is provided along with a fantastic setting at Lymington Marina, just minutes walking distance from the High Street and Lymington Town railway station.

Essential Attributes:

• Team player
• Strong work ethic
• Attention to detail
• Professional
• Reliable

Duties and Responsibilities:

• Cutting GRP surfaces using power tools and applicable PPE
• Polishing GRP & painted surfaces with appropriate products
• Washing down various size sailing yachts and motorboats within the marina
• Full detailed valeting using appropriate products to create a professional finish (COSHH)
• Other associated tasks as needed

The role also involves helping to keep our newly refurbished washroom facilities clean and maintaining the ship yard works area

NB Previous successful applicants have found alternative long term roles and careers at the family-owned Berthon having proven their reliability after working industriously with good time-keeping and a disciplined approach to all tasks.