BHG – Service Manager

BHG Marine is looking for an experienced service manager to organise and oversee service and production of small craft and outboards. The role will ideally suit someone with a marine, technical & management background.

Founded in 1947 BHG Marine has enjoyed a long-standing presence in the boating industry. Now part of the Berthon group, BHG is based on the Lymington River in Lymington Marina. We offer a broad range of craft and services to leisure, commercial & professional clients.

Our key brands include AB Inflatables, ePropulsion, Extreme trailers, Garmin, Jeanneau Powerboats, Linder, Rigiflex, Torqeedo, Yamaha & Zodiac.

Key Responsibilities:

• Customer contact by phone, email and in person.
• Offer & promote our range of services
• Manage job booking & scheduling of service, repair, maintenance & production.
• Estimating, invoicing, & service record keeping.
• Maintain & support high customer relationship standards.
• Lead & manage the activities of department employees.
• Monitor & ensure our services sold are delivered safely, efficiently & profitably.
• Act as the point of contact for warranty & aftersales.
• Maintain department systems, facilities & equipment.
• Job & production material sourcing.
• Support other departments.
• Support and training provided.

Experience / Skills:

• Proficient in MS Office & ERP software.
• Experience in a customer-facing role.
• Management & organisational skills.
• Interpersonal skills & teamwork.
• Initiative & decision-making.
• Diagnostics & problem solving.
• Marine technical background.
• Outboard engines.
• Small craft fitting.
• Marine electronics.

Job Type:

• Full-time, Permanent, On-site.
• 5 days a week.
• Rota of one Saturday in four.

Benefits:

• 33 days holiday per year including bank holidays.
• Company pension.
• Company health insurance.
• Notional dividend bonus scheme.
• Cycle to work scheme.
• Employee discount.
• Free on-site parking.

If you feel you meet the requisite criteria and want to work in a company that values its staff, now and into the future, please apply by sending a completed application form along with your CV, covering letter and your salary expectations to: