Footloose Windy 37
I should have written earlier regarding my Windy 37 to thank your staff for the help given.
I bought Footloose through your brokerage in 2006 and have since had many hours of fun. As I live on the East Coast with no shore power, I fitted a generator firstly to top up power and secondly because I have always worried about the fact that all of the batteries are shut in the engine compartment and I have never worked out a proper Plan B for access, should the batteries fail.
After sixteen years, I finally had the occasion to wish I had sorted a proper plan earlier. For the first time since owning the boat I managed to leave the batteries in the ‘on’ position and, having not fixed an issue with the generator properly over the winter due to Covid, found myself with no battery power.
I called your office for advice and was told to expect a call back shortly from the engineer who was off site; I was very happy to receive a call within fifteen minutes. Not only was it a prompt call back, but it was from Tom Wright who I understand is an engineering specialist within the Berthon group. I had managed to get myself out of ‘Jail’ by that point and will not bother you with the detail other than to say fortunately the Volspec engineer attending the boat the week before had not been as stupid as I; and had turned off the generator isolator – which was the unfinished winter job and also located in the engine compartment.
I would ask that you pass my thanks on to your receptionist who used her initiative to get Tom Wright to call me. Tom had a ready solution that I did not need to use, but which will be duly noted so that, should I be so stupid again, I do not find myself in the same position.
Many thanks and best wishes to you all in these strange times, although around here brokerage boats are flying off the shelves which I hope is the same for you.